|
TTC EM & Web Support
Requesting support via email should be done using ttc.support@klinge.com.au
or ttcweb.support@klinge.com.au, and not to individual KLINGE personnel, as that person may be unavailable. When emailing KLINGE support or creating tickets through this help centre, please provide as much detail as possible, including screenshots if applicable.
We note that most minor problems arising out of day-to-day use are generally not “time critical”. KLINGE will provide the Support Service with a target response time to a support request of 8 hours in KLINGE's normal working hours in each time zone respectively. KLINGE have resources in place to provide user support across 4 time zones - Brisbane and across all North American time zones - Monday to Friday, excluding public holidays and weekends.
|